Privacy Policy

A Legal Disclaimer

Mlotshwa Maphanga Inc. (“the Firm”, “we”, “us”, or “our”) respects your right to privacy and is committed to protecting the personal information of all users who visit our website (“Site”) or communicate with us electronically.

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws of the Republic of South Africa.

By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect and process the following types of personal information:

1.1 Information You Provide to Us

When you contact us via our website, email, telephone, or in person, we may collect:

Full name
Contact details (telephone number, email address, and/or postal address)
Identity number or registration number (where required for legal services)
Company or business details
Any other information voluntarily provided by you in communications or forms

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

Your IP address
Browser type and version
Device information
Website usage data through cookies or analytics tools

This information helps us understand how our Site is used and to improve user experience.

2. Purpose of Collecting Information

We collect personal information for the following purposes:

To respond to your enquiries or requests for information
To provide legal services or consultations (upon formal engagement)
To comply with legal and regulatory obligations
To maintain internal records and billing processes
To improve our website functionality and user experience
To send updates or legal insights (where you have consented)

We will not collect, use, or disclose your personal information for purposes unrelated to the above without your consent.

3. Legal Basis for Processing

We process personal information on one or more of the following legal bases:

Your consent;
The necessity to perform a contract or take steps prior to entering a contract;
Our legal obligations as a registered legal practice; or
Our legitimate interests, provided they do not override your fundamental rights and freedoms.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and professional obligations.

Once information is no longer required, we will securely destroy or anonymize it in accordance with industry best practices.

5. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. However, we may share it with:

Regulatory or law enforcement authorities where required by law;
Service providers assisting in IT, hosting, or administrative support;
Counsel, advocates, or consultants involved in your legal matter (with your consent).

All third parties are bound by confidentiality and data protection obligations consistent with POPIA.

6. Security of Information

We take appropriate, reasonable technical and organizational measures to secure your personal information against:

Loss or damage
Unauthorized access or disclosure
Alteration or destruction

While we take all reasonable precautions, no system is completely secure. You provide information to us at your own risk.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

To access the personal information we hold about you;
To correct or update inaccurate or incomplete information;
To object to the processing of your personal data in certain circumstances;
To withdraw consent (where processing is based on consent); and
To lodge a complaint with the Information Regulator of South Africa.

You may contact the Information Regulator at:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

8. Use of Cookies

Our Site may use cookies to improve functionality and user experience. Cookies are small files placed on your device that help analyze web traffic or remember preferences.
You may disable cookies in your browser settings, but certain parts of the Site may not function properly as a result.

9. Links to External Websites

This Site may contain links to other websites not operated by Mlotshwa Maphanga Inc. We are not responsible for the content or privacy practices of such external websites and encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
Any amendments will be posted on this Site with an updated “Effective Date”. Continued use of the Site after such changes constitutes your acceptance of the revised policy.

11. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us.

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